For all returns and exchanges, please send us a message here or send an email to info@HiouchiJewels.com.
If you are unhappy with your purchase, we'll accept returns and exchanges within 10 days of receipt of your order. All jewelry must be unworn, and products unused. All items must be returned in original packaging. You must pay for return shipping to us. We advise adding insurance.
For returns, you will be credited in full, minus all shipping charges. For exchanges, we'll send you a voucher code for the amount due. This will be a credit that you may use on our website, within 60 days.
Switching out for a different ring size is easy! Let us know what size you need, and we'll send it out as soon as we receive your return. We'll cover shipping for this.
Gift Certificates, Sale items and Beauty & Wellness products can not be returned or exchanged.